Hydroponics MegaStore cannot confirm the price of an item until after your order is placed. Pricing errors may occur on the Hydroponics MegaStore Site. Hydroponics MegaStore reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Hydroponics MegaStore. Hydroponics MegaStore may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
We offer a 30 day return on all undamaged products when accompanied by a receipt and in original packaging. Returns require an RMA number which can be obtained by calling 951.685.4769 [GROW] or by filling out an RMA request. A restocking fee of 15% may be charged on all returned merchandise. Special ordered items are not returnable unless defective and covered by the manufacturer’s warranty.
The customer is required to pay shipping for non-defective returned items. Shipping charges are not refundable.
If you have any questions about our return policy please call us at 951-685-4769.
All warranties are given by the product manufacturer, only. Hydroponics Inc. accepts no responsibility or liability, expressed or otherwise for any manufacturer's warranty. Please contact us for the proper warranty procedure for your specific product. In most cases we are able to get the problem corrected immediately. Call or email us as soon as possible and we will do what we can to help.
When returning products covered under warranty, please package them up with the same care and protection that we used to get the item to you. Any damage sustained in transit (i.e. lamp broken during transit back to us) cannot be covered under warranty and will not be replaced.